Terms and Conditions of Purchases
Terms and Conditions of Purchases
Application These Terms and Conditions apply to the goods sold by the company named "THOMAS NAKAS BOOKSTORE IKE - BOOK TRADE," with the trade name "NAKAS BOOK HOUSE" based in Rafina, Attica, at the 23rd km of Marathon Avenue, legally represented with GEMI No. 134712501000, VAT No. 800662439 of the Tax Office "ΚΕΦΟΔΕ ΑΤΤΙΚΗΣ", phone number 22940 79816, email contact [email protected], and the customer service line for the online store: 210 0108006 (hereinafter referred to as the "Online Store").
2. Εγγραφή ή Σύνδεση
For security reasons regarding transactions, the User of the online store (hereinafter referred to as "User" or "Customer") may register with the online store before starting the order submission process. Registration or login requires only the user's full name, mailing address, contact phone number, and email. This information remains strictly confidential. The COMPANY reserves the right to use this data to send updates about new products or offers to customers or registered users of the online store. If at any time the User wishes to cancel their registration from the mailing list, they can do so by clicking here or by sending an email to [email protected] to request the deletion or modification of their personal data.
3. Order. Submission and Acceptance
3.1. Submission of Electronic Order - Proposal to Purchase Goods
The order for products and/or services is submitted by completing and sending the specific Order Form available on the online store. Before submitting the order (checkout), the Customer is informed of the terms related to the sale of the products and/or services they wish to acquire via a special link. The Customer then selects the activation of the relevant icon (indication) stating "I have read and accept the Terms and Conditions of Purchase." By marking this option, the Customer explicitly and unconditionally declares that prior to submitting their order, they have been informed in a clear and understandable manner of the following information:
·• i. The main characteristics of the products and/or services ordered, as described on the pages of the online store. The Customer is obliged to check each relevant characteristic before submitting their order, so as not to have any doubts about the features and properties of the ordered products and/or services. The COMPANY has no responsibility in case the Customer fails to sufficiently inform themselves about the above.
·• ii. The identity, address, telephone number, and email address of the COMPANY as well as the supplier of the ordered products and/or services.
iii. The total price of the products and/or services in the order, including VAT, any other fees, and all additional charges for shipping, delivery, or postal services as well as any other costs. When these charges cannot reasonably be calculated in advance, the fact that such additional charges may be required is made known to the Customer in the text of the order (order form), and the Customer is obliged to acknowledge this before submitting the order. Additional charges or other costs that were not disclosed to the Customer before submitting their order, or if they could not be calculated at the time of ordering and were not communicated to the Customer by phone before the order confirmation, shall not be borne by the Customer without their prior explicit consent. Specifically, the prices of the products and/or services as listed in the online store are final (including the applicable VAT). The aforementioned final prices for each product and/or service in the online store do not include shipping costs, which are calculated later in the text of the order based on the chosen method of shipment.
iv. The cost of using the means of distance communication for the conclusion of the contract, when this is calculated based on a charge other than the basic rates.
v. The means of payment, delivery, execution, as well as the timeframe within which the COMPANY undertakes to deliver the goods or provide the services.
vi. Any delivery restrictions and payment methods.
vii. The conditions, exceptions, timeframe, and procedures for exercising the right of withdrawal, as well as the obligation of the Customer to bear the direct cost of returning the products to the COMPANY in the event of withdrawal.
viii. In the event that the Customer exercises the right of withdrawal after having used the service, they must pay reasonable costs to the COMPANY.
ix. When the right of withdrawal is not provided by law, the information that the Customer will not have the right of withdrawal or, where applicable, the circumstances under which the Customer loses the right of withdrawal.
x. The existence of the COMPANY's liability for actual defects and lack of agreed properties in accordance with Articles 534 et seq. of the Civil Code.
xi. Where applicable, the existence and terms of application of customer support services after the sale, after-sales service, and commercial guarantees.
xii. The duration of the contract, where applicable, or, if the contract is of indefinite duration or automatically renewed, the terms for the termination of the contract.
xiii. Where applicable, the minimum duration of the Customer's obligations under the contract.
xiv. Where applicable, the existence and terms of deposits of money or other financial guarantees (e.g., advance payment in the case of pre-orders, etc.) that must be paid or provided by the Customer whenever requested by the COMPANY.
xv. Where applicable, any standard interoperability of digital content with hardware and software of which the COMPANY is aware or reasonably expected to be aware.
xvi. Where applicable, the possibility of recourse to an extrajudicial complaints and redress mechanism to which the COMPANY is subject, as well as the ways to access it.
xvii. The obligation to pay upon submission of the order.
Τhe submission of the order to the COMPANY constitutes a proposal for the purchase of the ordered goods and an acceptance of all charges described in the order. If there is no notification or acceptance, the Customer is entitled to a refund of this payment.
3.2. Confirmation of Receipt of Electronic Order - Formation of Sale
The order is not binding for the COMPANY until the Customer receives confirmation of the acceptance of the order from the COMPANY, as described below. The order is considered received by the COMPANY when the Customer receives a notification regarding the order status with the indication "Order Registration Confirmation." Updates about the order status are displayed on the User's screen and sent via email to the contact address provided by the User/Customer. The order status is continuously updated as changes occur during the order management process. The Customer is required to check the "Order Registration Confirmation" and to promptly inform the COMPANY (no later than 2 hours after receiving the electronic notification marked "Order Registration") in writing of any errors; otherwise, the details listed in the "Order Registration Confirmation" will apply to the Sales Agreement.
During the processing of each registered order, the availability of the ordered products is confirmed. If the availability or delivery time differs from what is stated on the product page, the Customer will receive relevant notification. Specifically, the COMPANY, upon confirming the availability of the product and the absence of any errors in the online store regarding pricing or the price of the products, their characteristics, etc., will confirm the acceptance of the order via email. This email will explicitly confirm the content of the order, the total price, and the estimated delivery time of the order, as previously communicated to the Customer before submitting their order. The order is considered binding, and the sale is deemed to have been concluded, creating claims for both parties (Customer - COMPANY) only upon the sending and receipt of the aforementioned email indicating "Your order has been dispatched" or "Your order is ready for collection.".
The status of the order is continuously updated as changes arise during the management of the Customer's order. The Customer is required to check the status of their order and to promptly notify the COMPANY in writing of any errors in the order; otherwise, the details stated in the Order Confirmation will apply to the sales contract.
The Customer also has the option to be updated on the progress of the order either by phone (tel: 210 0108006), via email (to: [email protected]), or by logging into their account online by entering their personal details in the username and password fields and selecting "track order."
Liability Limitations: In the spirit of good faith and commercial ethics, the COMPANY is not obligated to accept an order or to conclude a sale of products and/or services that appear in the online store with an incorrect price due to a typographical or computer error, whether the price is lower or higher than the applicable price for that period. If such a pricing error is detected in only part of the ordered products, the order remains valid and is processed normally for the remaining products, and is considered incomplete for the products where the error was found, unless the items in the order are related, intended to be used as a single unit, and function together. In such a case, if the Customer indicates that the partial fulfillment of the order does not meet their needs or interests, the COMPANY must cancel the entire order.
In the event of incorrect delivery of unordered products or services, the unconditional acceptance of such products or the failure to notify the COMPANY and return the products cannot be considered as consent, acceptance, or declaration of intent to purchase them. If the COMPANY requests the return of these products and the Customer delays returning them for more than ten (10) calendar days, then such refusal constitutes a declaration of intent to purchase the items, and the order is deemed confirmed, obliging the Customer to pay their value.
4. Διαθεσιμότητα προϊόντων
The Customer is informed about the availability of products through indicators placed on each product or service page in the online store. The COMPANY reserves the right regarding the availability of its products; if they are not available at the time of the order, the COMPANY reserves the right not to accept the specific order, and thus the sale will not be concluded. Any payments will be refunded to the Customer without undue delay, using the same method the Customer used to pay for their order. Special cases of availability are as follows:
Pre-order: The product is not available in the supplier's warehouses but can be ordered with an estimated delivery time. In this case, before placing the order, the Customer will be informed of the estimated arrival time of the product. The confirmation of receipt by the COMPANY for the pre-order is only an acknowledgment that the order has been received with the specified content and does not constitute acceptance of the order or agreement on terms of sale. In this case, a deposit or full payment may be required, depending on the nature of the item.
Temporarily Unavailable: The product is out of stock with the supplier, is being reprinted, or immediate receipt is not expected.
The COMPANY informs the Customer of the estimated delivery time for the ordered product, depending on the circumstances. In any case, the COMPANY is committed to delivering the ordered product within thirty (30) days from the confirmation of receipt of the order. However, the COMPANY reserves the right to update the Customer in case of unforeseen circumstances that make the product unavailable or regarding a potential (new) delivery time if there are reasons for a delay.
In this case, if the delay is deemed to render the transaction unfavorable for the Customer, the Customer is entitled to unilaterally cancel the order by providing a written statement (via email to [email protected]). If the order is canceled and the sales contract is thus terminated, the COMPANY is obliged to return, without undue delay, all funds paid by the Customer.
Μη διαθεσιμότητα μέρους παραγγελίας: Εάν η έλλειψη διαθεσιμότητας αφορά μόνο μέρος των παραγγελθέντων προϊόντων, το υπόλοιπο της παραγγελίας εκτελείται κανονικά, εκτός αν τα προϊόντα είναι συναφή και προορίζονται να χρησιμοποιηθούν ως ενιαίο σύνολο. Σε αυτή την περίπτωση, αν ο Πελάτης δηλώσει ότι η μερική εκτέλεση της παραγγελίας δεν εξυπηρετεί τις ανάγκες ή τα συμφέροντά του, η ΕΤΑΙΡΕΙΑ υποχρεούται να ακυρώσει ολόκληρη την παραγγελία.
5. Delivery of Order
5.1. Delivery Location
Delivery from Nakasbookhouse Physical Store (Free)
If the Customer chooses to pick up their order from a Nakasbookhouse physical store, they will receive an electronic notification regarding the estimated pickup time for their order (pickup confirmation). The Customer is required to collect their order within five (5) calendar days from the receipt of the relevant pickup notification. If the Customer does not pick up the product within five (5) calendar days from the notification, the COMPANY reserves the right to withdraw from the sale.
To collect the order, the Customer must present the order confirmation (order code) and the pickup notification, along with an official identification document (such as an ID card or passport). If the Customer wishes to authorize a third party to collect the order on their behalf, that third party must bring a special authorization for picking up the specific order, legally certified by a Citizens' Service Center (KEP) or another Authority, as well as an official document necessary for identity verification (ID card, passport, etc.).
Since the risk transfers to the Customer upon receipt of the products, the Customer is obliged to check the products upon collection. By signing upon receipt, the Customer confirms that they have received the correct products from their order.
Delivery to the Location Designated by the Customer
If the product is shipped to a location chosen by the Customer, it is delivered to an external partner carrier (courier), and the Customer is electronically notified that the product is ready for shipment. Shipping costs are calculated based on the Customer's order. Any incorrect entry by the Customer, leading to an erroneous calculation of shipping costs, is the responsibility of the Customer, not the COMPANY.
The Customer can choose to arrange transport using their own means and at their own expense; however, in this case, the products are transported at their own risk. To collect the order, the Customer must present the order confirmation (order code) and the shipping notification to the external partner carrier, along with an official identification document (such as an ID card or passport).
If the Customer wishes to authorize a third party to collect their order, that third party must present a special authorization for the specific order, legally certified by a Citizens' Service Center (KEP) or another Authority, as well as an official document necessary for identity verification (ID card, passport, etc.).
Since the risk transfers to the Customer upon receipt of the products, the Customer is obliged to check the products upon collection. By signing upon receipt, the Customer confirms that they have received the correct products from their order. If the Customer does not collect the product after receiving the shipping notification, and despite the relevant notice from the carrier, the COMPANY reserves the right to withdraw from the sale.
Shipping Costs:
• For purchases over 30 €, shipping and cash on delivery fees are free
• For purchases under 30 €, the shipping fees are as follows:
Within Attica: 3.50 €, οutside Attica: 4.50 € (remote areas 6.00 €)
For cash on delivery, there will be an additional fee of 1.5 €.
Orders are delivered via courier company Geniki Taxydromiki.
BOX NOW & Box Now Pay Later : Pickup from locker available 24/7 with a charge of 2.50€
Terms of Use: https://boxnow.gr/FAQ
International Orders: International orders are subject to shipping fees, which are as follows:
Purchase Value EU Europe (outside EU) Rest of the World
Up to 50 € 15 € 25 € 30 €
50.01 € to 100 € 25 € 35 € 50 €
100.01 € to 200 € 30 € 50 € 60 €
International orders are shipped via the Hellenic Post (ELTA).
5.2. Delivery Time
The delivery time for the purchased products and services is specified in the order based on availability and confirmed in the acceptance of the order by the company. The maximum delivery time is thirty (30) days from the time of the sale's conclusion, unless a specific different agreement is confirmed in writing via email.
Force Majeure
The company is not liable for delays in fulfilling the order (including delivery) due to circumstances that are not attributable to its fault or due to force majeure events. In such cases, the company is entitled to an extension of the execution time. Examples of force majeure may include strikes, terrorist acts, war, supplier/transportation/production issues, fluctuations in exchange rates, government or legislative actions, and natural disasters.
If such incidents persist for more than two (2) months, the sales contract may be terminated by either party without compensation. If the customer deems that they no longer have an interest in the execution of the order, they are entitled to terminate the sales contract, and the company is obligated to refund the payment along with any other amounts paid under the sales contract.
6. Payment
Shipping Costs:
• For purchases over 30 €, shipping and cash on delivery fees are free
• For purchases under 30 €, the shipping fees are as follows:
Within Attica: 3.50 €, οutside Attica: 4.50 € (remote areas 6.00 €)
For cash on delivery, there will be an additional fee of 1.5 €.
Orders are delivered via courier company Geniki Taxydromiki.
BOX NOW & Box Now Pay Later : Pickup from locker available 24/7 with a charge of 2.50€
International Orders: International orders are subject to shipping fees, which are as follows:
Purchase Value EU Europe (outside EU) Rest of the World
Up to 50 € 15 € 25 € 30 €
50.01 € to 100 € 25 € 35 € 50 €
100.01 € to 200 € 30 € 50 € 60 €
International orders are shipped via the Hellenic Post (ELTA).
The Customer can easily return products purchased from the online store if they simply change their mind, within ten (10) days from the date of receipt. The Customer may either deliver the products directly to any Nakasbookhouse store of their choice or send them at their own expense to any Nakasbookhouse store at the addresses provided here.
In any case, for online orders, the Customer can contact the Customer Service department of the COMPANY before returning the products, either by phone (tel: 210 0108006) or by sending an email to [email protected].
Specifically, the Customer has the right to return a product purchased from the online store without providing reasons, under the following terms and conditions:
(a) Within a period of ten (10) calendar days from the date of the conclusion of the service provision contract (in the case of services) or from the delivery (in the case of products) or their collection (when the Customer has chosen "collection from the store"), and in the case of multiple goods ordered by the Customer with a single order and delivered separately from the time of receipt of the last, the Customer has the right to withdraw from the sale (hereinafter "Withdrawal").
(b) This withdrawal is unconditional, and the Customer is obliged to return the product in exactly the excellent condition in which it was received. Specifically, the returned product must not have been used, must be in excellent condition ("like new"), just as it was before the sale, in its complete original packaging (box, plastic, foam, etc.), which must not have tears or damage/alterations, and with all the contents of the original packaging (instruction manuals, specifications and warranties, connection cables, installation software, etc.). Furthermore, to accept the return of the product, the original proof of purchase (receipt, invoice) must be presented by the person who originally purchased the product, and whose details are recorded on the proof of purchase.
(c) The return of the item is accepted only if the Customer has previously paid any amount charged to the COMPANY for the delivery of the product to him and the shipping costs for its return.
(d) The declaration of withdrawal is made in writing by completing the relevant form and sending it a) either to the postal address of the COMPANY (NakasBookhouse, Charilaou Trikoupi 17, 10678 Athens), or b) to the email address [email protected]. The COMPANY is obliged to confirm in writing the receipt of the withdrawal declaration as soon as it is received..
(e) The Customer is obliged to return the products within ten (10) calendar days from the day on which they notified the withdrawal to any physical Nakas Book House store. The COMPANY, if the Customer desires, can collect the "to be returned" product from the Customer's location, with the cost charged to the Customer.
(f) Following the withdrawal declaration, the COMPANY is obliged to refund the Customer the amount received. In the case of payment by credit card, the COMPANY, provided it has received the amount from the Bank, will be required to inform the Bank of the cancellation of the transaction, and the Bank will carry out all necessary actions. After this notification, the COMPANY bears no responsibility for the timing and manner of processing the reversal, which is governed by the agreement made between the issuing bank and the Customer.
(g) The refund of the amount to the Customer due to withdrawal will be made no later than fifteen (15) working days from the time the COMPANY has been proven to be aware of the Customer's withdrawal..
(h) Delivery charges are not refunded only if the Customer chose a delivery method other than the cheapest standard delivery method offered by the COMPANY.
(i) The Customer is liable to compensate the COMPANY if they have used the goods in a way that exceeds what is necessary to ascertain their nature, characteristics, and functioning up until the declaration of withdrawal. The COMPANY has the right to agree with the Customer on compensation, including mutual offsetting. In cases where the withdrawal pertains to the provision of services, the Customer must pay an amount proportional to the services rendered until the declaration of withdrawal. If the Customer exercises the right of withdrawal, any associated contracts will automatically terminate without any cost to the Customer.
(j) Products sold with an additional gift must be returned along with the gift; otherwise, the value of the gift will be deducted from the refunded amount.
8. Exceptions to the Right of Withdrawal in paragraph 7
The right of withdrawal under Article 4 § 10 of Law 2251/1994 does not apply:
In cases where the price of the products has been paid at a physical Nakasbookhouse store and the products have been collected from the Nakas Book House physical store, as the sale is not considered to have been conducted at a distance.
Products that are not suitable for return for reasons of health protection or hygiene, and that have been unsealed after delivery, such as personal care items.
Products that have been used.
Sealed audio recordings, sealed video recordings, or sealed computer software that have been unsealed after delivery, specifically: a) CDs, b) DVDs, c) books, d) opened digital memory and USB storage devices, e) opened consumables (inks, papers, CDs, DVDs, etc.), f) opened programs/software.
Service contracts after the full provision of the service if the execution began with the prior express consent of the Customer, and with their acknowledgment that they will lose their right of withdrawal once the contract has been fully executed by the COMPANY.
In cases of supply of digital content not provided on a tangible medium, provided that the execution started with the prior express consent of the Customer and their confirmation that they lose the right of withdrawal.
Seller's Liability for Actual Defects or Lack of Agreed Properties
In the event that the COMPANY is liable for an actual defect or for the lack of an agreed property of the product ("legal warranty"), the Customer is entitled, at their choice: a) to request, at no cost to them, the repair or replacement of the product with another, unless such action is impossible or requires disproportionate costs; b) to request a reduction in the price; or c) to withdraw from the sales contract, unless it concerns a minor actual defect. To be considered an agreed property, it must be specified in writing. If the Customer chooses repair or replacement of the product, the COMPANY must proceed with the repair or replacement within a reasonable time.
In any case where the Customer detects a defect, they have the option to contact the online store immediately after delivery on the same day or the next business day at 210 0108006 or via email at [email protected]. If a product is reported as defective by the Customer, the COMPANY expressly reserves the right to first diagnose the product as defective by qualified technicians.
Limitation of Liability: The COMPANY does not provide a warranty, nor does it guarantee the fitness of the sold product for any specific purpose.
10. Final Provisions
Contracts made through the online store are governed by European and Greek Law, particularly by the legislation regulating matters related to electronic commerce, distance selling, and consumer protection. Likewise, the site has been created and is controlled by the COMPANY in Athens, and Greek Law will guide the use of the site and its interpretation. If the User chooses to access the site from another country, they are responsible for complying with the laws of that country.
Any dispute arising from the contractual relationship between the COMPANY and the Customer shall be subject to the jurisdiction of the competent courts of Athens.
The protection provided by the provisions of the law on contracts concluded at a distance, as well as these terms, applies only to transactions with natural persons acting for purposes that do not fall within their commercial, industrial, business, or professional activities.
If any part of the sales contract according to these terms is found to be invalid or unenforceable by a court decision, the remainder of the contract will continue to be in effect. The COMPANY may enter into an agreement to assign its obligations to a suitable third party. Otherwise, the Customer shall not be entitled to assign or transfer their rights or obligations.
All communications must be made in writing (by hand, email, fax, or first-class mail, which will be deemed delivered 48 hours after mailing).
These terms serve as information in accordance with Article 3(b) of Law 2251/1994
Application These Terms and Conditions apply to the goods sold by the company named "THOMAS NAKAS BOOKSTORE IKE - BOOK TRADE," with the trade name "NAKAS BOOK HOUSE" based in Rafina, Attica, at the 23rd km of Marathon Avenue, legally represented with GEMI No. 134712501000, VAT No. 800662439 of the Tax Office "ΚΕΦΟΔΕ ΑΤΤΙΚΗΣ", phone number 22940 79816, email contact [email protected], and the customer service line for the online store: 210 0108006 (hereinafter referred to as the "Online Store").
2. Εγγραφή ή Σύνδεση
For security reasons regarding transactions, the User of the online store (hereinafter referred to as "User" or "Customer") may register with the online store before starting the order submission process. Registration or login requires only the user's full name, mailing address, contact phone number, and email. This information remains strictly confidential. The COMPANY reserves the right to use this data to send updates about new products or offers to customers or registered users of the online store. If at any time the User wishes to cancel their registration from the mailing list, they can do so by clicking here or by sending an email to [email protected] to request the deletion or modification of their personal data.
3. Order. Submission and Acceptance
3.1. Submission of Electronic Order - Proposal to Purchase Goods
The order for products and/or services is submitted by completing and sending the specific Order Form available on the online store. Before submitting the order (checkout), the Customer is informed of the terms related to the sale of the products and/or services they wish to acquire via a special link. The Customer then selects the activation of the relevant icon (indication) stating "I have read and accept the Terms and Conditions of Purchase." By marking this option, the Customer explicitly and unconditionally declares that prior to submitting their order, they have been informed in a clear and understandable manner of the following information:
·• i. The main characteristics of the products and/or services ordered, as described on the pages of the online store. The Customer is obliged to check each relevant characteristic before submitting their order, so as not to have any doubts about the features and properties of the ordered products and/or services. The COMPANY has no responsibility in case the Customer fails to sufficiently inform themselves about the above.
·• ii. The identity, address, telephone number, and email address of the COMPANY as well as the supplier of the ordered products and/or services.
iii. The total price of the products and/or services in the order, including VAT, any other fees, and all additional charges for shipping, delivery, or postal services as well as any other costs. When these charges cannot reasonably be calculated in advance, the fact that such additional charges may be required is made known to the Customer in the text of the order (order form), and the Customer is obliged to acknowledge this before submitting the order. Additional charges or other costs that were not disclosed to the Customer before submitting their order, or if they could not be calculated at the time of ordering and were not communicated to the Customer by phone before the order confirmation, shall not be borne by the Customer without their prior explicit consent. Specifically, the prices of the products and/or services as listed in the online store are final (including the applicable VAT). The aforementioned final prices for each product and/or service in the online store do not include shipping costs, which are calculated later in the text of the order based on the chosen method of shipment.
iv. The cost of using the means of distance communication for the conclusion of the contract, when this is calculated based on a charge other than the basic rates.
v. The means of payment, delivery, execution, as well as the timeframe within which the COMPANY undertakes to deliver the goods or provide the services.
vi. Any delivery restrictions and payment methods.
vii. The conditions, exceptions, timeframe, and procedures for exercising the right of withdrawal, as well as the obligation of the Customer to bear the direct cost of returning the products to the COMPANY in the event of withdrawal.
viii. In the event that the Customer exercises the right of withdrawal after having used the service, they must pay reasonable costs to the COMPANY.
ix. When the right of withdrawal is not provided by law, the information that the Customer will not have the right of withdrawal or, where applicable, the circumstances under which the Customer loses the right of withdrawal.
x. The existence of the COMPANY's liability for actual defects and lack of agreed properties in accordance with Articles 534 et seq. of the Civil Code.
xi. Where applicable, the existence and terms of application of customer support services after the sale, after-sales service, and commercial guarantees.
xii. The duration of the contract, where applicable, or, if the contract is of indefinite duration or automatically renewed, the terms for the termination of the contract.
xiii. Where applicable, the minimum duration of the Customer's obligations under the contract.
xiv. Where applicable, the existence and terms of deposits of money or other financial guarantees (e.g., advance payment in the case of pre-orders, etc.) that must be paid or provided by the Customer whenever requested by the COMPANY.
xv. Where applicable, any standard interoperability of digital content with hardware and software of which the COMPANY is aware or reasonably expected to be aware.
xvi. Where applicable, the possibility of recourse to an extrajudicial complaints and redress mechanism to which the COMPANY is subject, as well as the ways to access it.
xvii. The obligation to pay upon submission of the order.
Τhe submission of the order to the COMPANY constitutes a proposal for the purchase of the ordered goods and an acceptance of all charges described in the order. If there is no notification or acceptance, the Customer is entitled to a refund of this payment.
3.2. Confirmation of Receipt of Electronic Order - Formation of Sale
The order is not binding for the COMPANY until the Customer receives confirmation of the acceptance of the order from the COMPANY, as described below. The order is considered received by the COMPANY when the Customer receives a notification regarding the order status with the indication "Order Registration Confirmation." Updates about the order status are displayed on the User's screen and sent via email to the contact address provided by the User/Customer. The order status is continuously updated as changes occur during the order management process. The Customer is required to check the "Order Registration Confirmation" and to promptly inform the COMPANY (no later than 2 hours after receiving the electronic notification marked "Order Registration") in writing of any errors; otherwise, the details listed in the "Order Registration Confirmation" will apply to the Sales Agreement.
During the processing of each registered order, the availability of the ordered products is confirmed. If the availability or delivery time differs from what is stated on the product page, the Customer will receive relevant notification. Specifically, the COMPANY, upon confirming the availability of the product and the absence of any errors in the online store regarding pricing or the price of the products, their characteristics, etc., will confirm the acceptance of the order via email. This email will explicitly confirm the content of the order, the total price, and the estimated delivery time of the order, as previously communicated to the Customer before submitting their order. The order is considered binding, and the sale is deemed to have been concluded, creating claims for both parties (Customer - COMPANY) only upon the sending and receipt of the aforementioned email indicating "Your order has been dispatched" or "Your order is ready for collection.".
The status of the order is continuously updated as changes arise during the management of the Customer's order. The Customer is required to check the status of their order and to promptly notify the COMPANY in writing of any errors in the order; otherwise, the details stated in the Order Confirmation will apply to the sales contract.
The Customer also has the option to be updated on the progress of the order either by phone (tel: 210 0108006), via email (to: [email protected]), or by logging into their account online by entering their personal details in the username and password fields and selecting "track order."
Liability Limitations: In the spirit of good faith and commercial ethics, the COMPANY is not obligated to accept an order or to conclude a sale of products and/or services that appear in the online store with an incorrect price due to a typographical or computer error, whether the price is lower or higher than the applicable price for that period. If such a pricing error is detected in only part of the ordered products, the order remains valid and is processed normally for the remaining products, and is considered incomplete for the products where the error was found, unless the items in the order are related, intended to be used as a single unit, and function together. In such a case, if the Customer indicates that the partial fulfillment of the order does not meet their needs or interests, the COMPANY must cancel the entire order.
In the event of incorrect delivery of unordered products or services, the unconditional acceptance of such products or the failure to notify the COMPANY and return the products cannot be considered as consent, acceptance, or declaration of intent to purchase them. If the COMPANY requests the return of these products and the Customer delays returning them for more than ten (10) calendar days, then such refusal constitutes a declaration of intent to purchase the items, and the order is deemed confirmed, obliging the Customer to pay their value.
4. Διαθεσιμότητα προϊόντων
The Customer is informed about the availability of products through indicators placed on each product or service page in the online store. The COMPANY reserves the right regarding the availability of its products; if they are not available at the time of the order, the COMPANY reserves the right not to accept the specific order, and thus the sale will not be concluded. Any payments will be refunded to the Customer without undue delay, using the same method the Customer used to pay for their order. Special cases of availability are as follows:
Pre-order: The product is not available in the supplier's warehouses but can be ordered with an estimated delivery time. In this case, before placing the order, the Customer will be informed of the estimated arrival time of the product. The confirmation of receipt by the COMPANY for the pre-order is only an acknowledgment that the order has been received with the specified content and does not constitute acceptance of the order or agreement on terms of sale. In this case, a deposit or full payment may be required, depending on the nature of the item.
Temporarily Unavailable: The product is out of stock with the supplier, is being reprinted, or immediate receipt is not expected.
The COMPANY informs the Customer of the estimated delivery time for the ordered product, depending on the circumstances. In any case, the COMPANY is committed to delivering the ordered product within thirty (30) days from the confirmation of receipt of the order. However, the COMPANY reserves the right to update the Customer in case of unforeseen circumstances that make the product unavailable or regarding a potential (new) delivery time if there are reasons for a delay.
In this case, if the delay is deemed to render the transaction unfavorable for the Customer, the Customer is entitled to unilaterally cancel the order by providing a written statement (via email to [email protected]). If the order is canceled and the sales contract is thus terminated, the COMPANY is obliged to return, without undue delay, all funds paid by the Customer.
Μη διαθεσιμότητα μέρους παραγγελίας: Εάν η έλλειψη διαθεσιμότητας αφορά μόνο μέρος των παραγγελθέντων προϊόντων, το υπόλοιπο της παραγγελίας εκτελείται κανονικά, εκτός αν τα προϊόντα είναι συναφή και προορίζονται να χρησιμοποιηθούν ως ενιαίο σύνολο. Σε αυτή την περίπτωση, αν ο Πελάτης δηλώσει ότι η μερική εκτέλεση της παραγγελίας δεν εξυπηρετεί τις ανάγκες ή τα συμφέροντά του, η ΕΤΑΙΡΕΙΑ υποχρεούται να ακυρώσει ολόκληρη την παραγγελία.
5. Delivery of Order
5.1. Delivery Location
Delivery from Nakasbookhouse Physical Store (Free)
If the Customer chooses to pick up their order from a Nakasbookhouse physical store, they will receive an electronic notification regarding the estimated pickup time for their order (pickup confirmation). The Customer is required to collect their order within five (5) calendar days from the receipt of the relevant pickup notification. If the Customer does not pick up the product within five (5) calendar days from the notification, the COMPANY reserves the right to withdraw from the sale.
To collect the order, the Customer must present the order confirmation (order code) and the pickup notification, along with an official identification document (such as an ID card or passport). If the Customer wishes to authorize a third party to collect the order on their behalf, that third party must bring a special authorization for picking up the specific order, legally certified by a Citizens' Service Center (KEP) or another Authority, as well as an official document necessary for identity verification (ID card, passport, etc.).
Since the risk transfers to the Customer upon receipt of the products, the Customer is obliged to check the products upon collection. By signing upon receipt, the Customer confirms that they have received the correct products from their order.
Delivery to the Location Designated by the Customer
If the product is shipped to a location chosen by the Customer, it is delivered to an external partner carrier (courier), and the Customer is electronically notified that the product is ready for shipment. Shipping costs are calculated based on the Customer's order. Any incorrect entry by the Customer, leading to an erroneous calculation of shipping costs, is the responsibility of the Customer, not the COMPANY.
The Customer can choose to arrange transport using their own means and at their own expense; however, in this case, the products are transported at their own risk. To collect the order, the Customer must present the order confirmation (order code) and the shipping notification to the external partner carrier, along with an official identification document (such as an ID card or passport).
If the Customer wishes to authorize a third party to collect their order, that third party must present a special authorization for the specific order, legally certified by a Citizens' Service Center (KEP) or another Authority, as well as an official document necessary for identity verification (ID card, passport, etc.).
Since the risk transfers to the Customer upon receipt of the products, the Customer is obliged to check the products upon collection. By signing upon receipt, the Customer confirms that they have received the correct products from their order. If the Customer does not collect the product after receiving the shipping notification, and despite the relevant notice from the carrier, the COMPANY reserves the right to withdraw from the sale.
Shipping Costs:
• For purchases over 30 €, shipping and cash on delivery fees are free
• For purchases under 30 €, the shipping fees are as follows:
Within Attica: 3.50 €, οutside Attica: 4.50 € (remote areas 6.00 €)
For cash on delivery, there will be an additional fee of 1.5 €.
Orders are delivered via courier company Geniki Taxydromiki.
BOX NOW & Box Now Pay Later : Pickup from locker available 24/7 with a charge of 2.50€
Terms of Use: https://boxnow.gr/FAQ
International Orders: International orders are subject to shipping fees, which are as follows:
Purchase Value EU Europe (outside EU) Rest of the World
Up to 50 € 15 € 25 € 30 €
50.01 € to 100 € 25 € 35 € 50 €
100.01 € to 200 € 30 € 50 € 60 €
International orders are shipped via the Hellenic Post (ELTA).
5.2. Delivery Time
The delivery time for the purchased products and services is specified in the order based on availability and confirmed in the acceptance of the order by the company. The maximum delivery time is thirty (30) days from the time of the sale's conclusion, unless a specific different agreement is confirmed in writing via email.
Force Majeure
The company is not liable for delays in fulfilling the order (including delivery) due to circumstances that are not attributable to its fault or due to force majeure events. In such cases, the company is entitled to an extension of the execution time. Examples of force majeure may include strikes, terrorist acts, war, supplier/transportation/production issues, fluctuations in exchange rates, government or legislative actions, and natural disasters.
If such incidents persist for more than two (2) months, the sales contract may be terminated by either party without compensation. If the customer deems that they no longer have an interest in the execution of the order, they are entitled to terminate the sales contract, and the company is obligated to refund the payment along with any other amounts paid under the sales contract.
6. Payment
Shipping Costs:
• For purchases over 30 €, shipping and cash on delivery fees are free
• For purchases under 30 €, the shipping fees are as follows:
Within Attica: 3.50 €, οutside Attica: 4.50 € (remote areas 6.00 €)
For cash on delivery, there will be an additional fee of 1.5 €.
Orders are delivered via courier company Geniki Taxydromiki.
BOX NOW & Box Now Pay Later : Pickup from locker available 24/7 with a charge of 2.50€
International Orders: International orders are subject to shipping fees, which are as follows:
Purchase Value EU Europe (outside EU) Rest of the World
Up to 50 € 15 € 25 € 30 €
50.01 € to 100 € 25 € 35 € 50 €
100.01 € to 200 € 30 € 50 € 60 €
International orders are shipped via the Hellenic Post (ELTA).
The Customer can easily return products purchased from the online store if they simply change their mind, within ten (10) days from the date of receipt. The Customer may either deliver the products directly to any Nakasbookhouse store of their choice or send them at their own expense to any Nakasbookhouse store at the addresses provided here.
In any case, for online orders, the Customer can contact the Customer Service department of the COMPANY before returning the products, either by phone (tel: 210 0108006) or by sending an email to [email protected].
Specifically, the Customer has the right to return a product purchased from the online store without providing reasons, under the following terms and conditions:
(a) Within a period of ten (10) calendar days from the date of the conclusion of the service provision contract (in the case of services) or from the delivery (in the case of products) or their collection (when the Customer has chosen "collection from the store"), and in the case of multiple goods ordered by the Customer with a single order and delivered separately from the time of receipt of the last, the Customer has the right to withdraw from the sale (hereinafter "Withdrawal").
(b) This withdrawal is unconditional, and the Customer is obliged to return the product in exactly the excellent condition in which it was received. Specifically, the returned product must not have been used, must be in excellent condition ("like new"), just as it was before the sale, in its complete original packaging (box, plastic, foam, etc.), which must not have tears or damage/alterations, and with all the contents of the original packaging (instruction manuals, specifications and warranties, connection cables, installation software, etc.). Furthermore, to accept the return of the product, the original proof of purchase (receipt, invoice) must be presented by the person who originally purchased the product, and whose details are recorded on the proof of purchase.
(c) The return of the item is accepted only if the Customer has previously paid any amount charged to the COMPANY for the delivery of the product to him and the shipping costs for its return.
(d) The declaration of withdrawal is made in writing by completing the relevant form and sending it a) either to the postal address of the COMPANY (NakasBookhouse, Charilaou Trikoupi 17, 10678 Athens), or b) to the email address [email protected]. The COMPANY is obliged to confirm in writing the receipt of the withdrawal declaration as soon as it is received..
(e) The Customer is obliged to return the products within ten (10) calendar days from the day on which they notified the withdrawal to any physical Nakas Book House store. The COMPANY, if the Customer desires, can collect the "to be returned" product from the Customer's location, with the cost charged to the Customer.
(f) Following the withdrawal declaration, the COMPANY is obliged to refund the Customer the amount received. In the case of payment by credit card, the COMPANY, provided it has received the amount from the Bank, will be required to inform the Bank of the cancellation of the transaction, and the Bank will carry out all necessary actions. After this notification, the COMPANY bears no responsibility for the timing and manner of processing the reversal, which is governed by the agreement made between the issuing bank and the Customer.
(g) The refund of the amount to the Customer due to withdrawal will be made no later than fifteen (15) working days from the time the COMPANY has been proven to be aware of the Customer's withdrawal..
(h) Delivery charges are not refunded only if the Customer chose a delivery method other than the cheapest standard delivery method offered by the COMPANY.
(i) The Customer is liable to compensate the COMPANY if they have used the goods in a way that exceeds what is necessary to ascertain their nature, characteristics, and functioning up until the declaration of withdrawal. The COMPANY has the right to agree with the Customer on compensation, including mutual offsetting. In cases where the withdrawal pertains to the provision of services, the Customer must pay an amount proportional to the services rendered until the declaration of withdrawal. If the Customer exercises the right of withdrawal, any associated contracts will automatically terminate without any cost to the Customer.
(j) Products sold with an additional gift must be returned along with the gift; otherwise, the value of the gift will be deducted from the refunded amount.
8. Exceptions to the Right of Withdrawal in paragraph 7
The right of withdrawal under Article 4 § 10 of Law 2251/1994 does not apply:
In cases where the price of the products has been paid at a physical Nakasbookhouse store and the products have been collected from the Nakas Book House physical store, as the sale is not considered to have been conducted at a distance.
Products that are not suitable for return for reasons of health protection or hygiene, and that have been unsealed after delivery, such as personal care items.
Products that have been used.
Sealed audio recordings, sealed video recordings, or sealed computer software that have been unsealed after delivery, specifically: a) CDs, b) DVDs, c) books, d) opened digital memory and USB storage devices, e) opened consumables (inks, papers, CDs, DVDs, etc.), f) opened programs/software.
Service contracts after the full provision of the service if the execution began with the prior express consent of the Customer, and with their acknowledgment that they will lose their right of withdrawal once the contract has been fully executed by the COMPANY.
In cases of supply of digital content not provided on a tangible medium, provided that the execution started with the prior express consent of the Customer and their confirmation that they lose the right of withdrawal.
Seller's Liability for Actual Defects or Lack of Agreed Properties
In the event that the COMPANY is liable for an actual defect or for the lack of an agreed property of the product ("legal warranty"), the Customer is entitled, at their choice: a) to request, at no cost to them, the repair or replacement of the product with another, unless such action is impossible or requires disproportionate costs; b) to request a reduction in the price; or c) to withdraw from the sales contract, unless it concerns a minor actual defect. To be considered an agreed property, it must be specified in writing. If the Customer chooses repair or replacement of the product, the COMPANY must proceed with the repair or replacement within a reasonable time.
In any case where the Customer detects a defect, they have the option to contact the online store immediately after delivery on the same day or the next business day at 210 0108006 or via email at [email protected]. If a product is reported as defective by the Customer, the COMPANY expressly reserves the right to first diagnose the product as defective by qualified technicians.
Limitation of Liability: The COMPANY does not provide a warranty, nor does it guarantee the fitness of the sold product for any specific purpose.
10. Final Provisions
Contracts made through the online store are governed by European and Greek Law, particularly by the legislation regulating matters related to electronic commerce, distance selling, and consumer protection. Likewise, the site has been created and is controlled by the COMPANY in Athens, and Greek Law will guide the use of the site and its interpretation. If the User chooses to access the site from another country, they are responsible for complying with the laws of that country.
Any dispute arising from the contractual relationship between the COMPANY and the Customer shall be subject to the jurisdiction of the competent courts of Athens.
The protection provided by the provisions of the law on contracts concluded at a distance, as well as these terms, applies only to transactions with natural persons acting for purposes that do not fall within their commercial, industrial, business, or professional activities.
If any part of the sales contract according to these terms is found to be invalid or unenforceable by a court decision, the remainder of the contract will continue to be in effect. The COMPANY may enter into an agreement to assign its obligations to a suitable third party. Otherwise, the Customer shall not be entitled to assign or transfer their rights or obligations.
All communications must be made in writing (by hand, email, fax, or first-class mail, which will be deemed delivered 48 hours after mailing).
These terms serve as information in accordance with Article 3(b) of Law 2251/1994